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South West Water options

Following a visit from a representative of SWW the following information might be helpful:-

a.Priority Services Registration: This is for people with medical conditions or physical limitations. Once registered the individual will be notified of any interruptions in water supply and will have water delivered to them if there is no supply. The individual will receive a telephone call to advise them of any disruption.  An application for this can be obtained from SWW or from their Website.

b.Debt Helpline: If customers are struggling to pay their water bill South West Water has a debt helpline on 0800 083 0283 and they will talk through different options available. The individual can also contact the Water Care Team via the email watercare@southwestwater.co.uk, or Emma Phillips directly via ephillips@southwestwater.co.uk, and we can arrange a home visit to talk them through the different debt relief options available as well as helping to get them on the most appropriate tariff.

c.The Watercare Tariff: This is for metered customers who are on very low income. To qualify, an individual within the household must receive a qualifying benefit, such as income support or housing benefit.  The tariffs offer a discount of between 15-50% off a water bill. An income assessment is carried out to determine eligibility. An application can be obtained from SWW, or a home visit can be arranged with the Water Care Team/ or Emma Phillips.

d.Switch to a meter: Water meters can save people a considerable amount of money. SWW has advisors who help people establish if a meter could save them money and help with initial applications.  It is free to switch and if, after 24 months a customer considers it isn’t right for them, they can go back to unmeasured charges. In the Great Torrington area only, we are currently offering customers to go onto a ‘Dual Billing Trial’ whereby they can opt to get a water meter installed without changing to metered charges. SWW will then send letters to the customer every quarter to notify them how much water the household has used and the customer will be able to see which charge will be cheaper for them, i.e. the metered charge or their current unmeasured charge. To get involved with this trial, customers can call our Dual Billing team on 01392 442882. 

e.The WaterSure Tariff: This may help a customer reduce their bill if they have a water meter, receive certain benefits and if someone in the home has a medical condition that means extra water is used, or if they have 3 or more children living with them. It works by capping a bill the average annual domestic water and sewerage charges, currently £488.45.

 

Environmental Motion – agreed by Council on 4th April 2019

This Council believes:

That we in Great Torrington acknowledge the Climate Change Emergency and aim to support efforts and work with relevant bodies to make Torridge District zero net carbon by 2030.

All governments (national, regional and local) have a duty to limit the negative impacts of Climate Breakdown, and local governments that recognise this should not wait for their national governments to change their policies.  It is important for the residents of Great Torrington, Torridge District and the UK that council areas commit to carbon neutrality as quickly as possible.  We would be joining an increasing group of councils across the UK (Bideford Town Council and Bristol City Council to name two).

By passing this motion, we will not only heighten awareness of the severity of this situation but with future financial commitments and decisions generally aim to help further reduce carbon emissions.

Mayors Civic Service 2019

A big thank you to everyone who came along to support my Civic Service on Sunday the 7th of July in the Town and Community Hall. It was lovely to see the hall full of people from the town and various organisations and to hear so many nice comments about the service.

My thanks to all those involved in arranging this event, beforehand, on the day and after! Thank you to Tim for leading the service, to those who took part, to Torrington Silver Band and to the ladies from Torrington Grosvenor Church for providing the refreshments. It was a lovely afternoon and cakes were delicious!

A big thank you to the Town Hall for hosting the event.  We are very fortunate to have such a lovely Town and Community Hall in the centre of our lovely town!

    

Town Crier – Al Mitchell

The Town Crier has an important role in Great Torrington.  He is there to bring order to various celebrations and events.  He announces the Mayor and the Town Clerk and his loud voice is essential when there is a noisy crowd to silence, particularly during the Proclamation of the Mayfair.

Al Mitchell has held the position for many years.  He worked at Dartington Crystal and now since he has retired helps maintain the Commons which is another important job.  Al  is also well known as a musician and has been in a number of bands over the years.  He is an excellent instrumentalist on guitar and sings a range of types of music.

As well as being the current Town Crier and Flag Raiser, Al has also agreed to take on the role of Town Marshall for the Town Council. The Town Marshall assists the Town Council at civic events where a parade takes place.  It is the Town Marshall’s role to ensure the correct order for the parade and that it departs on time.