Following a visit from a representative of SWW the following information might be helpful:-
a.Priority Services Registration: This is for people with medical conditions or physical limitations. Once registered the individual will be notified of any interruptions in water supply and will have water delivered to them if there is no supply. The individual will receive a telephone call to advise them of any disruption. An application for this can be obtained from SWW or from their Website.
b.Debt Helpline: If customers are struggling to pay their water bill South West Water has a debt helpline on 0800 083 0283 and they will talk through different options available. The individual can also contact the Water Care Team via the email email@example.com, or Emma Phillips directly via firstname.lastname@example.org, and we can arrange a home visit to talk them through the different debt relief options available as well as helping to get them on the most appropriate tariff.
c.The Watercare Tariff: This is for metered customers who are on very low income. To qualify, an individual within the household must receive a qualifying benefit, such as income support or housing benefit. The tariffs offer a discount of between 15-50% off a water bill. An income assessment is carried out to determine eligibility. An application can be obtained from SWW, or a home visit can be arranged with the Water Care Team/ or Emma Phillips.
d.Switch to a meter: Water meters can save people a considerable amount of money. SWW has advisors who help people establish if a meter could save them money and help with initial applications. It is free to switch and if, after 24 months a customer considers it isn’t right for them, they can go back to unmeasured charges. In the Great Torrington area only, we are currently offering customers to go onto a ‘Dual Billing Trial’ whereby they can opt to get a water meter installed without changing to metered charges. SWW will then send letters to the customer every quarter to notify them how much water the household has used and the customer will be able to see which charge will be cheaper for them, i.e. the metered charge or their current unmeasured charge. To get involved with this trial, customers can call our Dual Billing team on 01392 442882.
e.The WaterSure Tariff: This may help a customer reduce their bill if they have a water meter, receive certain benefits and if someone in the home has a medical condition that means extra water is used, or if they have 3 or more children living with them. It works by capping a bill the average annual domestic water and sewerage charges, currently £488.45.