Thursday, 06 July 2017 08:09

Update following the closure of Lloyds Bank in Torrington

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Response from the Town Clerk to public reaction to the closure of LLoyds Bank

Whilst it is extremely disappointing that Lloyds has closed both the branch and the cash machine it does seem rather difficult to understand why the Town Council should be blamed.

If any private company decides it is going to close there is nothing I am aware of that can be done to stop that. Indeed Lloyds has a national policy of closing branches. It recently closed Lynton, Combe Martin, Braunton, and Chulmleigh. 

The Town Council did complain to the chief executive and the financial ombudsman and whilst these actions might have slowed the process it clearly wasn’t going to stop it.

On the positive side talks have taken place with Nationwide re the future service in the town. These talks have been encouraging and we expect a good outcome. However any project has to be slotted into Nationwide’s programme. So it is not going to happen overnight.

In the meantime BT has submitted a planning application to site a cash machine at the entrance to Sydney House car park in South Street. We are expecting a quick decision from Torridge District Council. 

Another application has been submitted by Duffy’s to site a cash machine in the front window and accessed from outside. Again we hope for a quick decision.

In the meantime there are machines in a number of shops within the town but can only be accessed whilst the shops are open.

We anticipate there will be at least one externally accessed cash machine in the town centre but we have to wait a short while.

Michael Tighe

Town Clerk

 

Update following the closure of Lloyds Bank in Torrington

When the announcement was made that Lloyds was to close the Town Clerk immediately wrote an email to the Chief Executive of the bank. He explained the hardship that such a closure would bring to the town and how inconvenient the loss of the ATM would be. The bank replied that a lack of use by customers made the branch uneconomic and it would close.

It was felt the bank had not complied with the Banking Protocol for closures and a complaint was referred to the Financial Ombudsman. The Ombudsman decided not to pursue the complaint.

An alternative provider has been contacted by the Town Council and is very interested in helping the town. At the same time a planning application has been made to Torridge District Council for a new cash machine to be installed. It will take a few weeks before a decision can be made.

Please see below email from the Town Council to LLoyds Bank:-

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